AT
Alexander T

1 reviews | Active since Nov 2012

18 Aug 2017, 08:35

Brings shame to the word "Professional"

I was forced to send my car to Renew-it Greenstone by Budget Insurance (They're getting a review too) even though I reiterated multiple times that Renew-it's service is lackluster and poor at best.

Their repair process is slow, but the lady I dealt with kept me up to date which I found a pleasant surprise.

That surprise turned to disappointment very quickly however as the first time I was told the car is ready to collect, I arrived there to find my car was still being assembled and still had to go through "quality control."

On collection when the car was eventually finished I found the boot lid did not align properly and some of the broken trim on the inside of the car was not replaced.

The workshop manager assured me they could fix the boot-lid while I wait and they would speak to the insurance and order the un-replaced part. I waited for close to an hour and when done the bootlid closed better, but visual alignment was out of place. I was assured I could take the car and they would repair this when they receive the replacement trim part.

It has now been THREE weeks and I've heard nothing from Renew-it, even when I've tried to get hold of someone to resolve this multiple times.

If you value your car, your time and proper workmanship, be sure to NEVER engage Renew-it for any repair work. And give any brand linked to Tellesure a wide berth.

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Replies (1)
Renew-it Greenstone
Renew-it Greenstone's reply18 Aug 2017, 09:02
Official

Good day

Thank you for your feedback.
We wish to apologise for this poor service that you have experienced. In order to escalate this matter to the Service manager for a resolution kindly provide us with the vehicle registration number.


Should you have any further queries, please contact our dedicated help desk on 0861 FOR YOU (367 968).
Kind Regards,
Renew-It Autobody @ Your Service
www.atyourservice.co.za