Bad , Worse Services Ever

I was involved in an accident in December 2015 and my claim was approved then. I waited until holiday send of Jan , I asked once going on with my car and they keep on telling me we will find out and let u know and no feedback. Eventually in the middle of Feb I got a call the car is ready only to find out that the Engine cover is not there, and the mount has cracked. my car was towed back to them within a week. I called and every time Nathaska will say hold on let me check with workshop how far , like every time she doesn't know. Early this week I got a SMS that my car is ready only to find out the they did nothing to the car no cover and the engines mount is still like that. When I called to say I must deliver my car as she is ready , Jackie tells me that she only have one drive so she wont send that driver I must just see how I get my car, like really y do u have a delivery service if u going to tell people to see what they can do or just leave the car until other drivers are back. Nathaska never ever gives a update every time I need to call her and still she doesn't have answer but she told me the parts takes 2-3 days to arrive. I just tired of waiting after paying R6000 already