Bad Service at Renew-it Group Green Stone

<p>The service I received from Renew-it Green Stone company was not good at all. I was involved in an accident on the 05 June 2017 and my car was taken to Renew it Sandton, within two days after I lodged the claim, the insurance approved the claim and indicated to me that Renew-it Green stone has been appointed to do the repairs and they will contact me within 24 hours and explain the repair process.</p> <p> </p> <p>That did not happen, I phone them after two days and was told that a request has been sent to the driver who is suppose to collect the car from Renew-it sandton but the driver did not respond to the request on time, and that delay resulted the car being collected after two weeks.</p> <p> </p> <p>Finally the car arrived Renew-it Green-stone, but it stayed on the stage 1 of repair process for four weeks (assessment for additional damages) I keep on calling almost every day and was not getting any progress, thereafter there were systems problems which took about two weeks to sort out.</p> <p> </p> <p>Finally when everything was sorted out and Renew-it Green stone is suppose to order parts and start the repair process, I was told that Renew-it green stone does not have an account with Mahindra and cannot order parts. To open an account it will take a couple of months.</p> <p> </p> <p>My question, why was the repair process for my car delayed for the whole month, when Green stone knew very well that they do not have account with Mahindra.. when they agreed to repair the car, didn’t they know that it was a Mahindra car and they do not work/ repair Mahindra cars… something just does not make sense at all.</p> <p> </p> <p>When I heard that Renew-it was going to repair my car, I was so excited because of the way the company is so branded on the website, I did not expect such a poor service and such a "I do not care attitude"…</p> <p> </p> <p>For two months now, I am without car because of unnecessary delay caused by Renew-it Green stone. At the end I am told the car will be transferred to another repairer who must start the process again, and i must be so inconvenience because of green stone</p> <p> </p>