Bad initial paint job even worse rework experience

The vehicle was repair on the right rear door. The paint had started showing sparkles when exposed to light. I had to take it bad for a rework. As if the inconvenience of taking the car back was not bad enough I had to deal with a dishonest workshop supervisor by the name of Dirk. He specifically tells me to bring the car in on the Monday of the 29/01/2018 in order to have it ready by Friday 2/2/2018 (5 days). Come The Monday he starts giving me stories about how the car won’t be ready as the workshop is full he tells me he will need the car for 7 days.

Needless to say I reminded him of our initial conversation. To cut the long story short he then calls me on Thursday 01/2/2018 notifying me that the car won’t be ready on the 2nd as initial promised “due to internal politics” and that it will be ready on Wednesday the 07/02/2018(5 more days) I did not accept that excuse because to make it worse I had taken a rental car for the 5 days so I now had to extend the car rental for no fault of my own. I basically demand that renew it greenstone needs to cover the costs of the car rental extension. He refuses I escalate this to his manager who also gives me a run around.

At this point I call head office customer car who practically tell me that their hands are tied. This basically says you give your car in at your own risk and once they have claimed from the insurance you are left to find your own way should anything go wrong. I recommend that you don’t allow your insurance to take your vehicle to the greenstone renew it as you will be sorry.