Bad Customer Service

On Monday the 9th I received am email notification to inform me that my car was going to be ready for collection on the 11th, however, on the 11th on my way to collect in the afternoon i was told the car is being test driven and they picked up abnormalities with the paint work.<br> <br> and on Friday they tried this trick but i didnt work. They finally dropped off my vehicle which came with a gearbox giving faults, coolant temperature and i reported this on sat and Sunday. On Monday i tried to drive the vehicle and got stuck on the N1. Eventually I got to VW they offered to assist me and i contacted the constant (Fernandaz) for approval and they informed me that the insurance will send a tow truck, all this happened today around 16h00 and they tow truck arrived at 19h45 after several calls to the insurance Auto and General. I am very disappointing that i had to sit outside while waiting the tow truck. The car was exposed to hail storm. The faults are : Engen fault, Gearbox etc.