Bad, Bad, Bad Service

I had a minor accident on 25 February 2016, my claim was approved on 11 March (By Budget Insurance who is just as useless), I paid my excess directly to Renew-It on 14 March 2016 and they have NOT STARTED WORKING ON MY CAR!!! <br> <br> I can not get hold of Dion (workshop manager and apparently only person who knows what is going on - but he never takes or returns calls!) and the one time I got hold of him, he said it's not a big job and I would get my car today, 23 March 2016. I have a car hire bill of R4000 as my car has been there for 27 days!! I am disgusted by their service and besides trying to contact Dion, it is difficult to speak to ANYONE who knows anything when they CAN take a call!!!