Avoid them - Non-existent customer service!
<p>These people need to go back to primary school for customer service class. Phone calls are rarely answered or returned, emails are never rep**** to. After collecting my car after an insurance repair, it took them over 2 months to order an additional part to complete the job. They called for the car 3 times only to be told more lies and ******* about the "part is not here". These people have no concept of what customer service is. How do you know when Renew-it is lying? You can see their lips move....</p>
Good day
Thank you for your feedback.
We wish to apologise for this poor service that you have experienced.
We have escalated this matter to the Service manager for a resolution.
Should you have any further queries, please contact our dedicated help desk on 0861 FOR YOU (367 968).
Kind Regards,
Renew-It Autobody @ Your Service
www.atyourservice.co.za
Good day
Thank you for your feedback.
We wish to apologise for this poor service that you have experienced.
We have escalated this matter to the Service manager for a resolution.
Should you have any further queries, please contact our dedicated help desk on 0861 FOR YOU (367 968).
Kind Regards,
Renew-It Autobody @ Your Service
www.atyourservice.co.za
And two days later, not a word from Renew-it. Who, despite agreeing (in writing) to make a contribution to fuel costs for all of the wasted journeys.
And two days later, not a word from Renew-it. Who, despite agreeing (in writing) to make a contribution to fuel costs for all of the wasted journeys.