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Palesa M

1 reviews | Active since Dec 2012

08 Jun 2017, 23:07

Applauding service from staff and management

<p style="color: #555555;">My hyundai i20 4th May 2017 after my accident today is 8th June 2017 and it's still incomplete even though The parts to my car was delivered to them 3weeks ago for repairs. 4th June I received an sms that it's going for painting and now 4days later I phone and ask when can I pick up cause painting shld hv been done after 4days only then I get told oh no we had to order another part and this communication was not shared with me the owner and that there will be a delay.</p> <p style="color: #555555;">My courtesy car expired on Saturday after over a month waiting for my car and I won't have any form of transport to get to work and other places. They claim there's no courtesy car so I requested for payment to be settled for extra days on my courtesy car and Kelsey said she'll get back to me by close of business today but never did. She claimed she's the manager there but she herself she can't stick to her promises and upto now I still need transport to be able to commute cause they the ones that delayed on my car.</p>

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Replies (1)
Renew-it Greenstone
Renew-it Greenstone's reply13 Jun 2017, 09:45
Official

Good day

Thank you for your feedback.
We wish to apologise for this poor service that you have experienced.
We have escalated this matter to the Service manager for a resolution.


Should you have any further queries, please contact our dedicated help desk on 0861 FOR YOU (367 968).
Kind Regards,
Renew-It Autobody @ Your Service
www.atyourservice.co.za