Appalling service to say the least

Your service is appalling, to say the least. After being in an accident which wasn't my fault and stressing about my car that I haven't owned for less than a year, the headache and stress I received from your service are beyond all that I've gone through.

My car was taken into Renew-it Greenstone between the 6th and 8th August 2018 for repairs and a lovely lady by the name of Jacqui contacted me frequently with regards to my car but somewhere somehow Jacqui left your branch and no one bothered to tell me about my car after that. I had to call in when I noticed that my car had been on a certain stage for over 3 weeks.

Then I was assigned to Michelle, and Michelle promised me that I'd get my car on the 28th September 2018 but no, she didn't bother giving me updates days leading up to the promised date. I called trying to find out if I could come and collect my car since Michelle didn't bother to call me, then I was told she would call me back because she was busy with a client, this was on the 27th Septemeber 2018 a day before the day she promised me that I would get my car on. I decided to drive to Renew-it Greenstone and I was promised that my car would be ready on the 5th October 2018.

I then waited again another week with no updates about me except for the SMS's which I take it are phony updates about my car just to make me keep calm, so I called Michelle on the 4th October 2018 and she told me they were waiting for a part (window mechanism part) that they missed and said she'd call me on the Friday to update me on the status. I sent Michelle an email on the 5th October 2018, the day I'm supposed to collect my car asking her if it was okay for me to come to collect my car during my lunch hour but as you can guess she didn't respond. I decided to call and check as I was knocking off from work at 15h00 and they told me Michelle had left early and I wasn't shocked because she didn't update me, I was shocked that I believed you guys when you promised me that I'd get my car this time around. So I was transferred to someone else to assist me and she told me a different story from that of Michelle, she told me that my car failed in wheel alignment and that they ordered a tire which will get there on Monday, 8th October 2018. Now with regards to wheel alignment, I know that if the wheels are not aligned they fix that issue on the spot but not for you guys.

I'd never wish this kind of service on anyone because this is really appalling, all you guys do is lie and to make matters worse is that I'm still paying for my car that you guys are lying about fixing. I'm not even enjoying the fruits of my labor.