APPALLING SERVICE AT RENEW-IT GREENSTONE

I’m appalled by the service I’m getting at Renew-IT Greenstone. I’ve used Bedfordview before and they were much more efficient. I got into an accident on Aug 21st and my car was towed to Bedfordview. After the assessment my car was moved to Greenstone and I was assigned to Adri. My first problem was that for parts ordering it took more than 7 working days and yet all parts were available in the country. I followed up with Adri during this period to see if all parts were all available in South Africa since I got an email on 4th of September stating parts are being ordered. She blatantly **** on the 11th of September and said parts were only ordered that Tuesday. Parts are over and panelbeating started. Suddenly during assembly parts are missing again and they are apparently waiting for a response panel. She sent me photos of my car (exterior) to show its complete they are only waiting for the missing panel that’s the 20th of September, she said she’ll push for Friday 25th for completion bur can’t promise anything. 25th I follow up again and I’m told it’s in QC and that it will be ready soon. I tell her QC can take their time. I’ll collect the vehicle on Monday the 28th. Today, the 28th I follow up and I’m told the ABS light is on and my car has been sent to an agent to turn the light off (10:30). 12;30 I call to find out when I can collect my car as turning an abs doesn’t take the whole day. She was apparently on lunch so I left a message for her to call me back. She never did. At 4pm I called again and she said I must speak to Renault. Even though my service provider at this stage is Renew-it. I refused. She then “called “ them while I was on hold and now the story changed from ABS light to reprogramming of airbags. My airbags didn’t even go off during my accident. It’s been one lie after the other since my car got moved to Greenstone. I’ve had to extend my car hire our of my own pocket for weeks now and they can’t even give me a straight answer of what is going on with my repair. Every time I’m promised a call back I never receive it. Tomorrow I’m going to their offices and waiting there until they give me my car. If it hits close of business without receiving it they’ll have to lock me inside. I’ll be going live on social media should their security guards try to man handle me. I’ve had enough. I’m a female that lives on her own and therefore can’t live without a vehicle. But I’ve paid over 5k in car hire extensions that I can’t do this anymore and the part that is the most irritating is that they don’t want to commit to a date of completion.