Appalling Service

I am currently having a terrible experience with Renew-IT Greenstone. Firstly I asked that my vehicle be removed from one of their agents (Morgan) who failed to give me continuous feedback on the progress of my vehicle. I was then promised to be assisted by the Manager (Lechaan) who is also failing to give feedback on my vehicle. The agents at this branch fail to return calls nor give accurate feedback as to what is happening with my vehicle which has been with them for more than 1 month. The service delivery of the branch is appalling and they do not seem to care to rectify this.