APPALLING EXPERIENCE TO SAY THE LEAST!

I was assigned to Renew-it Greenstone by my insurer, Budget, and the experience has been nothing short of a complete let down and chaos. Since I dropped off my car there has been absolutely no communication from their side and when I tried on multiple occasions to call them they have a new excuse as to why I cannot get an update on the status of the repairs ranging from the system not being available to check, to nobody being available to assist as they’re at a year end function to nobody being at their desks to assist with an update. This business complete disregards customer service, and have no problem making false promises in my experience.

The communication from my service advisor, Nomthandazo, or lack thereof in all honesty has been absolutely disappointing. She has been consistently unreachable and the WhatsApp line goes unanswered no matter how many messages you send asking for assistance or a call.

There seems to be service inconsistencies that are highly alarming as I dropped off my vehicle for repairs and shortly after got a call stating that I’d be informed when parts were available, however I then informed the contact person that I had been informed a few days prior that the parts were available and that’s why I’d brought in the car. This sounded like it was news to them and they said they’d probably contacted the wrong customer and would get back to me to clarify but this never occurred.

The ordering of the parts itself took an extended period of time wherein I still had to chase the company for updates as to if the parts had been received or not, I again only got tangible assistance once I involved head office for update.

If I could at this stage I’d honestly take my car back and source assistance from a different service provider as this experience has been extremely frustrating and unnecessarily difficult. I think this company should be ashamed at the state of their customer service.

I am very concerned about when these repairs will even be completed so that I can NEVER have to interact with such incompetence again!