After my car was towed by my insurance on August 12th to be delivered to Renew-It Greenstone, I only received my first communication from Pinky a week later

After my car was towed by my insurance on August 12th to be delivered to Renew-It Greenstone, I only received my first communication from Pinky a week later. Almost a month passed without any updates until I called and was informed that they were not going to repair my car—it was deemed a write-off. The email I received from Pinky was disrespectful, and the overall service was extremely disappointing.