Absolutely Appalling Experience at Renew It Greenstone

I am beyond disappointed with the service I received from Renew It Greenstone. My vehicle was sent in for accident damage repair and, despite being “repaired” within three weeks, the workmanship was utterly pathetic. The service advisor, Teagan Swartz, provided shockingly poor service and communication throughout the entire process.

When I collected my vehicle on 19 July 2024, I was horrified to find that the bumper was not aligned, the paintwork on the bumper was completely substandard, the windscreen washer was not working, and the polishing on the left front door was done in a rush. Teagan assured me that the car would be collected from my home the following week to address these issues. However, when I contacted her on Tuesday to arrange the collection, she informed me that no work would be done until Monday because it was month-end. Since when does work stop at a service business because of month-end?

On Monday, after a full day of no communication from Teagan, I had to repeatedly call the customer care department. Eventually, she informed me that the driver would collect the vehicle at 14:30. The vehicle was collected, but then I was met with complete silence for the next few days. Calls to the branch went unanswered, and I was stuck in an endless queue.

Finally, on Wednesday afternoon at 3 pm, after contacting customer service again, Teagan called to say the vehicle was ready for collection. This was infuriating because she had previously agreed that the vehicle would be delivered. She then promised that the vehicle would be delivered on 1 August in the morning. I requested pictures to assess the repair quality, but I am still waiting for them. Now, it is impossible to get a hold of Greenstone or the customer care department.

Additionally, I requested a cash quote to repair my bumper and, despite following up every day since I dropped the car off on 8 July 2024, the quote was only given to me on the day the car was ready for collection. The whole idea of getting the quote was so the additional work could be done at the same time. This further demonstrates their lack of customer service and competence.

The Renew It brand is pathetic. Their service is pathetic. Their workmanship is appalling, and their customer service is non-existent. I was forced to use them because my insurance has an arrangement with them. I have already lodged a complaint with my insurance and will insist that my vehicle is never sent to this pathetic excuse of a company again.