A car is a need not a want please prioritise it

I am writing this a bit frustrated that today marks exactly 30 days since my husband’s car has been towed and handed over to Renew it. The lady dealing with our car keeps promising us that parts have been ordered. 30 days really only after 30 days parts have been ordered and they are still not delivered.

I think the biggest frustration is how they do not update you until you call to follow up and when that happens they apologise for not updating you and promise to update you going forward but they still do not.

Tell me what do they think you are using for your day to day travels if you do not have a car you would think this is something they will prioritise but still. Today we starting a new month without a car in over 30 days we have only had 2 emails from them the rest of the updates we know them because we call them