0 priority for client’s needs

The system of these guys is clearly not on, I brought in my car on the 15th of August 2023, oh well there was a delay in getting the parts, the parts came through on the 5th of October, progress was made however after contacting them the lady Sasha tells me they got the wrong rear bumper spoiler and they are repairing the one that came with the car, from then she went aowl, I still haven’t had any updates nor promise of when I’m going to get the car back, only the rear bumper and boot had to be fixed, this is pathetic, BS timelines, they don’t consider that car hire is only 1 month for stranded clients that have no choice because our insurance companies uses them, they won’t even compensate you to cover up for their mess, we need to be protected by our insurance companies against this kind of companies.