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Avi D

1 reviews | Active since Jul 2022

18 Jul 2022, 10:39

Renew-It Durban Centrail - Unsafe Car given back to customer

Hi, My car has recently been to this company for panel beating after a side smash. It give me no pleasure at all to leave this sour review, but all my attempts at rectifying things with the company themselves have left me no other option. This is how my story goes (should anyone be interested i have a full paper trail of my encounter, in the form of emails back and forth).

Upon collectiing my vehicle (2020 Polo GTi) from the Renew-It group in Durban Central, I picked up many flaws, which at the time i was promised that everything would be fixed and brought back to original. The company was paid R155 000 for the repairs, which was supposed to have been done with brand new parts. The list of flaws are as follows and i sit here 3 months later driving a "NEW" and unsafe vehicle. 1. GTi fender badge was ****** (left side) 2. "NEW" body panels very badly scratched and some not aligned or ever replaced 3. Drivers side window, quoted and paid for but not changed 4. Wrong drivers side mirror fitted, it should have been one with the BSM sensor but it does not have it, i was told there was a stock problem. However upomn contacting VW themselves (dealership from which the car was purchased), they have this mirror in stock. 5. Airbag sensors are one costantly 6. Traffic alert sensors do not work due to wrong drivers side mirror fitted

It has now been just over 3 months and with emails between this company and my insurance, absolutely nothing has been done, i now drive in a vehicle, that every time it is started, a whole host of sensors are triggered. I have tried and tried and the only response i get is that they are waiting parts, but surely it does not take 3 months to attain parts that are infact in stock with our local manufacturers.

i can only imagine how many other people are given this runaround behaviour. Unfortunately all i can do now is hope that by some miracle the above is resolved, however i hold little faith that it will and will some how have to fix.

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Replies (4)
Renew-it Mount Edgecombe
Renew-it Mount Edgecombe's reply18 Jul 2022, 11:52
Official
Good day Avi

Thank you for taking the time to review us on this platform. 

Firstly, our apologies for not living up to your repair and service expectations.  We treat the nature of every complaint as serious and will endeavor to resolve the matter appropriately. 
 
 We have escalated this matter to the Directors at Durban Central Panelbeaters who will be in contact with you.
 
 Renew-It Team, Always@yourservice 
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Avi D's update18 Jul 2022, 11:58
Reviewer Update
Unfortunately this matter was already esculated to your so called Directors, up till this date i have not had a single reponse, it is quite clear that the only goal of this company is to drain insurance of a costly fee and not customer service and actually doing a good job, especially when coming in as one of the better panel shops in the Durban area, so i would i actually appreciate a non automated response and a timeline as to when my car will be brought back to its original factory standard apart from me already waiting 3 months!!
Renew-it Mount Edgecombe
Renew-it Mount Edgecombe's reply19 Jul 2022, 08:44
Official
Good day Avi

Please note that I have been advised by Maggie that you have been contacted and a booking has been arranged.

Regards 
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Avi D's update19 Jul 2022, 09:22
Reviewer Update
Hi, my car has been booked in, i will update this post when i get my car back.