TP
Terrance P

1 reviews | Active since Aug 2019

12 Aug 2019, 19:35

Poor workmanship & terrible service

My car went in for minor repairs to bumpers...my vehicle sat there for 5 weeks.I went back 4 times to pick up the vehicle.They messed around with my lights,damaged the metal panel on one side of the vehicle...broke the clips that hold up the bumper and then they ran normal hardware *****s through the bumper thereafter the bumper didn't align nor did the lights so they stuck two way tape to the light to space it out...they tried to blame it on the car manufacturer by saying it's a factory fault and they had nothing to do with it..my car lease expired and I had to pay over R1000 out of my own pocket due to the fact that my car was said to be ready days before but no one called..they did not inform me of anything regarding the vehicle from the very beginning. I had to take back my vehicle even though I wasn't happy because I was concerned that they may mess it up even further the light is not aligned and the clips on one side dont clip on and to top it off I was told to bring the in at a later stage to replace the clips !!Their service is absolutely pathetic with no regard to customers...anyone considering taking their vehicle there is in for a long painful and stressful wait with substandard workmanship and service is non existent ..there are so many bad reviews here that I can relate to and yet nothing is done to change how they treat customers..its just sad.

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Replies (1)
Renew-it Mount Edgecombe
Renew-it Mount Edgecombe's reply28 Aug 2020, 12:24
Official
Good day Thank you for your feedback. We wish to apologize for the poor service that you have experienced. The matter is being  escalated to the Operations Manager for a resolution. Should you have any further queries, please contact our dedicated help desk on 0861 FOR YOU (367 968).