Poor service and ignorance by Durban Central Panelbeaters

I took my car for repairs. When I collect it the cover for the boot was not put back and the licence disc was not put back to the windscreen. I have been call DCP since then and sending email I do not get joy. Now I have to use a public transport to work because I cannot use the car that does not have a licence disk. The cover for the boot has not been delivered to me as well as this licence disk. If the licence disk is missing I have to either change the car registration from Eastern Cape to Durban, or I have to go to the Eastern Cape to reprint the disk. I feel so inconvinienced and no one cares because do not every bother to call me I have to call them myself using my airtime while they are the ones on fault.