Poor customer service

I took my car in for repairs on the 26th of September 2025. I told them I need my car back by the 3rd of October. Since I need to be somewhere on the 4th. On the 30th of September I get an automated message on whatsapp saying my car is under panel beating process requested for a call back, a lady called Noelle called me she had a poor customer service I explained to her my situation she was not emphatic at all. I asked her to request my assessor to contact me who is Nigel but until date no one called me, requested for a call by service manager until date the manager did not call me . I’m very disappointed and frustrated by their service. Yesterday sent an email to them no one responded to my email.