Poor customer service

Firstly this company does not care about client service, I have a repair that needs to be done on my vehicle it is under my unlimited policy, The claim is for 2 dents that needs to be pulled out which is small, The claim has been approved, On Monday I contacted Bongeka to make an appointment to book the car in. She then tells me that it is going to take one week. Which I felt is a long time for just a dent. She then said she will find out from her workshop manager if it can be done quicker. She said she will call me back which she never did. On Tuesday I called and spoke to her she said the workshop manager said a week as well. On Wednesday I called and spoke to Kathy she advised me to come in and see her she will then speak to the workshop manager. I agreed but yesterday Thursday, I tried to call Kathy on numerous times for the Day left messages but she never returned my calls or answered my calls. All your calls are recorded so please check it.The reason for me calling was for her to find out from the work shop manager if he could do it quicker as I did not have time to go there again. It seems like this company only worries about big claims instead of the small ones. Remember customer service is vital in your industry. If you cannot do this quicker I will find another panel beater.