POOR CLIENT SERVICE

<p>Hi</p> <p> </p> <p>This is to report poor client service received from Technor Star Re-new it group in Durban.</p> <p> </p> <p>My car was booked in for repairs by my insurance on the 3rd June 2016.</p> <p>Technor Star sent me a message confirming the booking and the message clearly stated that I can track the progress of my car online, with all the consultants details in it.</p> <p>Two weeks back, I tried logging in but their system would not allow me to track the progress of my car online, as stated in the message. I called in and asked to speak to the consultant that was allocated to me, to keep me updated on the progress of my car but I ended up not speaking to the consultant because, she was either too busy to answer the phone or not at her desk. I left several messages with the receptionist asking to be called back but that also seemed to be a difficult task, cause nobody ever called back.</p> <p> </p> <p>I called again, on the same week and asked to speak to the manager. The manager advised me that the consulteant will get back to me and assured me that I will now be able to track the progress of my car online. Apparently, it was not activated on their side which is why I was unable to track the progress of my car previously.</p> <p>Later that day, I received about three messages at the same time informing me that my car has moved three stages from the initial stage.</p> <p>Last week- I logged in to tracked the progress of my car and to my surprise my car is still on the stage it was on two weeks back. I tried calling on Friday, 17th June 2016 but I could not go through because I called after business hours, which I totally understood.</p> <p>This morning I log in and to my surprise; they have changed my consultant without informing me, my car is still on the same stage and the new consultant's number rings contineously without being answered and it diverts me back to the receptionists line.</p> <p>I am left here with no answers because nobody is ever available to assist you when you need help and their online system is clearly not updated, beacuse there is no way that my car is still on a paint preparation stage, two weeks later.</p> <p>This is very frustrating, especially because my car was authorised to be repaired very quickly by my insurer but the repairs centre is slowing the repairs process.</p> <p>I am without a car and currently using public transport and the people that are suppose to repair my car are lost in the mist.</p> <p>I hope this complaint reaches the HEAD OFFICE of Technor Star, as this is highly unacceptable and paints a bad picture of the company as a whole.</p> <p>I will now go and post another complaint on Facebook and ask for my post to be shared, so that it goes viral and people know about this very poor service.</p> <p> </p> <p>Regards</p> <p>Siya</p>