Pathetic Service.

Absolutely quick and efficient to let me know that they are the chosen service provider for my vehicle and thereafter pathetic. Michelle sounded like she was always doing me a favour whenever she telephonically engaged with me which was also after many calls. Zero courtesy or empathy. No mam, yes, please nothing. As if she was chatting to a colleague. Car was ready earlier than expected which was worse than having to wait! Headlight was not aligned correctly, had to now wait with 2kids whilst they ran around and fixed this, again Michelle stood there and not once extended an apology for this poor service but rather chose to ask for a job card many times. Drove out the place in the rain only to find that one wiper was almost falling off. Reversed back in and asked them to sort out, which they then noticed that the other wiper was not aligned correctly also. Again waited for this. Not apology once again. Not as if I'm a paying customer who needs good service. This morning we noticed that the steering wheel was not aligned correctly, the bonnet arms not painted, headlight bracket seems straightened and not changed, dust cover underneath missing, rusty *****s/bolts installed under bonnet. Not even sure if an original bonnet was fitted. Asked for a print out of all that was done on the vehicle and was told that this will be emailed. No proper invoice for excess paid, but oh boy, my excess was one of the things that Michelle was sure to point out on like I was unaware of this. When mentioning how Michelle showed no courtesy to the service manager in the branch, it was brushed off as it was nothing. Now if this is the service you provide, will be sure to tell everyone about it! Currently my vehicle is back at the branch, another 2 hours wasted of our precious time! Absolutely Pathethic for such a large establishment! Would rate you zero star if there was an option!