MA
Mallorie A

1 reviews | Active since Apr 2018

25 Apr 2018, 13:17

One year later and No one is taking responsibility !

My accident happened over a year ago (4th March 2017) and I still don’t have a running and working car. • Initially I got my car back from the panel beaters(Renew It Durban Central) after almost four months where also it was a continuous battle. • I had to hire a car at my own cost due to delays in the repairs that needed to be carried out on my car. At my own cost.... • After finally receiving my car (which was said to be fixed) it made a constant sound on the left front hand side and more importantly, all the lights on the dash started popping up and subsequently the car completely stalls. • I than sent it back to Renew it to fix the problem which after another almost three months only resulted in them making the problem worse,wherein i was now unable to drive the car at all!! • Renew It then requested I take my car to Toyota to resolve the issue as they were clearly unable to do so. • My car was then at Southern Toyota Dealership for over two weeks (no courtesy car was provided). • According to them the wiring was poorly done and even after the tracking company coming to replace the unit and Southern Toyota running a number of tests, my car is still in the same state! • No one can still tell me what’s causing the problem. • Also as a Doctor I don’t see it fair or safe that I use this car to work, This is unacceptable!

Renew it makes so much of money, and with nice offices, yet they do not know how to treat their customers, This is a major problem that i would not wish anyone to go through.

0
Replies (1)
Renew-it Mount Edgecombe
Renew-it Mount Edgecombe's reply28 Aug 2020, 12:30
Official
Good day
 
Thank you for your feedback.
 
We wish to apologize for the poor service that you have experienced. The matter is being  escalated to the Operations Manager for a resolution.
 
Should you have any further queries, please contact our dedicated help desk on 0861 FOR YOU (367 968).