Lack of Communication from Tamar Bilham from Renew it Durban central

I'm very unsatisfied with the lack of communication from Tamar Bilham , I had to constantly do a follow up regarding my car of which she had advised will be ready 2 weeks ago , with the one week I understand there was looting and they were closed but once they re-opened she didn't bother to call even after I had left several messages only after 2 hours of reaching out to her she then rep**** and told me the car still being polished .

They gave me a link to track the progress of my car and it's not working .

I did another follow up and Tamar told me i'm venting at the wrong person ,again i called and spoke to John the Manager who promised to provide feedback around 14h00 today .

The lack of communication is the one thing that has been frustrating with this company :-( .