Durban Central Panel Beaters and Renew-it Quality Assessors = Day-light ******s!

My car was towed on the 16th of March 2018 into Durban Central Panel Beaters, approval by the insurer took a couple of days. Initially it was a 2-3week timeline for repairs but it has been over a month with excuses and unpalatable service when asking for feedback. I have had to get a rental car out of my own pocket as Katy refused to take accountability for the delay. WORSE PART IS WHEN I WAS TOLD THE CAR IS READY FOR COLLECTION, WITH THE ONLINE TOOL 'FIXED' BY KATY...1. THE EXCESS REQUESTED WAS R1K MORE (INCOMPETENCE)!!! 2.THE REPAIRS WERE NOT DONE DILLIGENTLY (BUMPER PANEL MISALIGNED WITH A 'BUMP' ON IT, 2 LIGHTS NOT WORKING, ETC)...WHICH CONCLUDES A *****ELENT QUALITY ASSESSMENT. This still leaves me deserted without a car. Between Renew-it Durban and Dialdirect...no one wants to take accountability and rent me a car.