Bad service from staf***aty McAlindin)

Please note after several emails and several calls from me. katy had promised me that I'd have the car repaired and collect by Friday last week or latest Monday. I phoned Monday morning aand mind you I nearly took the taxi to go there and wait since she said it will be ready by Monday, to my surprise Monday it's still not ready and I phoned Monday at 3 she said Tuesday morning. She will call. It's Tuesday today at 12pm still no call. So I call to ask whether what's holding up cause yesterday she said central locking was the problem. Now when I call she says the car hasn't come back yet. And she will call. Yet she said she'll call me in the morning for what time to collect. Like I work and I have a life. And ts soo hard to take public transport when you so used to waking up at time suitable for you cz of driving distance minus traffic. Now I'm late almost everyday. The inconvenience that Durban central Autobody has caused me is just too much!! I can't ever trust what they say because they don't stick to what they promised to do. Katy had the nerve to actually argue with me when I told her ,that her communication is bad , since she says she'll call and doesn't. Like I understand she has lots of clients but that's what diaries are for. When you forget?? Like I don't know if she thinks we work on her terms. I work retail hours and I need to be Mobile for all those times. Last week alone. I spend over R500 requesting taxis. That's a full tank and change for me. If my car was back on time or if she had not estimated wrong my expectations wouldn't be this high and frustrating. Cz all I would've asked for is an update and the correct time for collection. Not tomorrow, next week. The other day??? Like seriously. We all have jobs to get too. When will I find the time if I can't even plan correctly to pick up the vehicle. I don't know how many times last week and I this week that I told my boss I'm gng to pick up the vehicle . Yet it's not ready. They Acting like they repairing it for free that's why I gotta be heading my tail to know when actually is my collection date. Sooo frustrating!!!!????????????????