BAD SERVICE AT RENEW-IT DURBAN CENTRAL

I would like to share bad service and bad experience at the Durban Central Renew-it. My car was booked in by the company on Tuesday the 16th of May 2023 and was due to be completed on the 14th of June 2023. The completion date has since been revised to 22nd and 30th June respectively. When I call to enquire I’m told parts are on back order. My question why was the car booked if availability of parts was not confirmed. The car was drivable I drove it there myself. I further explained the rental period has expired with my insurance curtesy car, how am I expected to continue without a vehicle. The service assistant referred me to the service manager who never picked my call for the entire week beginning the 12th until to date, she did not call me although the service advisor explained she had requested the Service Manager to attend or my calls. I was promised that the service manager would call me that never happened. Every time I call I’m transferred no one picks up at the extension. I decided to go there today the 21st June. Meaning I had to travel from KOKSTAD to Durban due to l calls that are not being returned. I was met with an arrogant unapologetic attitude from the Service manager who felt that the most appropriate response to give me was to ask me “if I was not told that parts were on back-order” when I asked her why a drivable car was booked if parts were not available she just threw hands in the air. The service assistant took me to the workshop where my car is being repaired I found it stripped with paint work still underway according to her. My question. If the parts are the reason for the delay why is paint work only being done now and why was a drivable car booked in the first place to begin with. I was told to wait for the Manager from the Workshop during the entire time it took me to walk to the workshop and view the car myself and return back to reception the Workshop manager was still not where to be seen despite being told he was called to come and address my issues. When I told the Sevice Manager - Katie I was going to involve my lawyers she said I must go ahead and involve my lawyers. She kept saying she was trying to help however from the 12th to date she had failed to l return my numerous calls and address my concerns. I will never use their services again. Suffices to say there were two other l gentlemen there with a much similar problem.