BAD CUSTOMER CARE

i HAD AN ACCIDENT AND TOOK MY CAR TO THE TECHNOSTAR WORKSHOP ON THE 9TH SEPTEMBER - MY CAR WAS RETURNED TO ME ON THE 5 OCTOBER - THE NEXT DAY I NOTICED THE THE POLO VIVO BADGE WAS VERY CROCKED AND THE SPOILER WAS SCRATCHED FROM THE ACCIDENT. i RETURNED THE CAR TO TO WORKSHOP TO HAVE THE BADGE SORTED OUT AND QUERY ABOUT THE SPOILER AND WAS TOLD THAT THE SPOILER HAD NOT BEEN AUTHORISED - WHEN I SPOKE TO MY INSURANCE BROKER THEY ASKED WHY DID TECHNOSTAR CONTACT THEM FOR AUTHORISATION AS THIS HAD TO BE REPLACED AND COULD NOT REPAIRED. ON THE SATURDAY i TOOK MY CAR BACK TO HAVE THE BADGE PUT ON STRAIGHT AND AND A HOUR AND A HALF LATER THE BADGE WAS EVEN WORSE - WHEN i ASKED THE CUSTOMER CONSULTANT i WAS GIVEN A PETTY REMARK THAT THE "p" WAS THE BIGGER THAN THE OTHER LETTERS - i THEN SHOWED HIM OTHER VEHCLES NEARBY THE WORKSHOP AND POINTED OUT HOW THE BADGE WAS SUPPOSED TO BE- THE CONSULTANT THEN CONCEEDED TO SAY THAT THEY WOULD COME TO ME AND SORT OUT THE BADGE WHICH NEVER HAPPENED. wE ARE NOW TWO WEEKS LATER AND i AM STILL WAITING FOR THEM TO CONTACT ME FOR THE SPOILER - SO IN ESSENCE MY CAR HAD TAKEN ABOUT 6 WEEKS TO HAVE REPAIRED AND IS STILL NOT COMPLETE - i HAVE LEFT A MESSAGE FOR THE OPS DIRECTOR LAST WEEK AND TODATE HAVE NOT HAD A PEEP FROM THEM. TECHNSTAR RATES ITSELF AS A CUSTOMER SERVICE ORIENTATED COMPANY AS THEY REPAIR BMW, AUDI ETC - WELL IF THIS IS HOW THEY BEHAVE THEN NOT SURE HOW CAN THEY RATE THEMSELVES AS A NO. 1 COMPANY THIS IS NOT THE FIRST TIME I HAVE HAD AN ISSUE WITH TECHNOSTAR WHEN I HAD AN ACCIDENT AND THEY QUOTED AND THEN CONTACTED ME TO SAY THAT MY SUSPENSION WAS DAMAGED FROM THE ACCIDENT AND IT WOULD COST ANOTHER R20 000 - MY INSURANCE COMPANY WERE FURIOUS AND WERE FULLY SUPPORTIVE AND INSISTED THAT THE RENEW-IT GROUP REPAIRED MY CAR PROPERLY. HOWEVER HOW CAN ONE BE SURE THAT THIS COMPANY ACTUALLY REPAIRS YOU CAR TO THE STANDARD IT STATES. I HAVE GIVEN THEM THE BENEFIT OF DOUBT AND TOOK MY CAR BACK TO THEM HOWEVER THEIR SERVICE IS DISGUSTING AND I WILL NOT BE GOING BACK TO THEM.