Avoid like the plague

Shocking service. My car was taken to them at the beginning of January. Now i do have to give credit to Tamar, for trying to keep me updated. However an update of pretty much not much has happened this week, is still not much of an update. After 12 very long weeks and many many many emails and phone calls trying to actually find out when it would be fixed, the R50 000 damage to my car was fixed......except no it wasnt. Whilst the bulk of the repairs were done, the bumper was put on skew. There was a dent that was just not fixed and there were are some serious rattles coming from the back of the car. I was advised to bring it in and they would fix one thing here and then i should bring it back and book it in and they would fix the rest. I said this was unacceptable - it should have been fixed in the first place. I asked for access to a courtesy vehicle and a time when the car could be fixed in one go. 6 weeks later absolutely nothing has been done. It has now been 4.5 months since they first received my car and it still is not fixed to my(and i am sure any reasonable persons) satisfaction. If this sounds reasonable to you, then use them. Otherwise i would say judge them by their work ethic and customer service, in which case you will find them seriously lacking.