Zandile Makhaya

Good day

I'm writing the below with great disappointment on Rew-It Bedfordview.

When I brought my automobile to Rew-It Bedfordview a month ago for repairs, I was told it would return in a week. My week-long rental had to be extended to a month at an additional expense. Now that a month has gone by, I still don't have a car. I don't think the automobile needed to be there for this long because the damage wasn't that bad. Even if it had been, there would still have been too much time for the repair business to have the automobile, even if there would have been greater communication. My guess is that other automobiles were given priority and my car was neglected.

Please see below timeline.

12/08/2024 – Claim registered and assessment was booked on the same day. 14/08/2024 – Client took the vehicle for on assessment. 14/08/2024 – We received the assessment report. 15/08/2024 – I call the client to authorize the claim, and the authorization was sent to the repairer on the same day.

How come it's still being assembled after nearly six weeks? Nothing about this makes sense. My daughter dropped off her car at Rene -It Green Stone at roughly the same time as me, but unlike me, she was never guaranteed to get it back in a week. Instead, they kept her informed at every turn, and she even received her car ahead of schedule. I wouldn't suggest that anyone bring their car to this Bedfordview branch because of the disgusting and unworthy nature of this type of service.