Worst service ever

Worst service ever.. I struggle to even type Renew-it.. I think the company should be renamed to Destroy-It or Mess with people.. On the 7/12/2018 I was bumped from the back by a quantum..I got my car back frm abv company 12/02/19. Since then I ve been back and forth same noises, they've tried to lie saying I should fix replace shock which I did but stii same noise.. Today 26/06/19 I got stuck on the road. Had to request people to push and kick start.. I got shock of my life @battery center wher I drove to, to get help that my ray lite battery I bought April 2019 was not in the car.. I had a 2014 battery, I immediately drove to super quik wher I bought battery they were also in shock.. After calling Duncan from renewit whom I've gotten to knw as he attended to my car issues, I drove to renewit.. Duncan tried to deny making excuses, bt eventually replaced my battery.. But there wer no apologies from his side.. He even said it could be my battery was dead.. Bt question is why was it not replaced.. The battery in my car was small and old.. Those people are cruel..