Worst Repairer

This was the worst experience I've ever had with a repair shop. My insurer specifically instructed that my vehicle be sent to Renew-it Greenstone, yet somehow it ended up at Bedford instead.

It took them three months to repair my car, and throughout the process I was given misleading information. I was repeatedly told that the tail lights were out of stock from the dealer, but when I contacted the dealer directly, I was informed that the parts could be delivered within three days.

The quality of the repairs was extremely poor. The paintwork looks as though it was done by someone with no professional experience. To make matters worse, they fitted a heavily worn, very old tyre to my vehicle, which nearly caused an accident. It appeared they tried to conceal the tyre's condition by polishing it and moving one of my good tyres to the rear of the vehicle where the collision damage had occurred creating the impression that the tyre had been replaced.

When my car was returned, the interior was dirty and stained, and my passenger seat had been damaged. Despite having the vehicle for three months, they couldn't even take a minute to clean it properly, as there was paint residue left inside. Overall, the workmanship, communication, and attention to detail were unacceptable. I would not recommend this repair shop to anyone.