Worst place in earth

I got my car back from these people just before lock down, and it came with a new problem of the passenger door. It was either not opening automatically with the remote or not locking. They sent people to my workplace to look at it first, they couldn't fix it, then on 2 occasions they sent people to fetch it and take it to their premises. Still they couldn't fix it. I was in constant communication with their Operations Manager, Daryl during all this time. Lock down came before they could fix it. I contacted Daryl after L3 opened and he tried to give me the run around. I eventually took it in on Friday 12 June. A guy called Lee inspected it and said the problem was the lock. I explained to him that when the car came in back in December, they just had to change the side mirror and they messed up the lock while doing that. He said he would give me feedback by 17 June the latest. Today is 26June and I'm still waiting feedback. My car still has a lock problem and those people don't care.

Worst place ever

The background to all of this is down below. I wrote this back in January / February 2020

Worst worst customer service ever. Been dealing with a lady called Sandra who doesn't bother with feedback. You constantly have to hound her and she promises quicker release dates and never bothers to update. You send her messages, she doesn't reply, you call her on both cell and landline and she doesn't pick up. My car only went in for a side mirror replacement, and before I dropped the car, I called Volvo and they said they have a 2 day delivery period and the miroor was available. My car has been there for 19 days and it's still not back.

I wouldn't recommend this place to my worst enemy.. And when you call and try to get ahold of a senior person to complain, the receptionist gives you a ru around. Pathetic place. I will surely be informing my insurance about this