Worst experience

I don't even want to rate their pathetic service that I have received. Gave my car to them on the 7th of October. Was supposed to collect my vechile on the 28th of October (confirmed with agent that dealth with me the previous day just before 5pm and she confirmed that my vechile will be ready for collection at 1 pm). When I went to collect my vechile just after 3 pm, I was informed that my vechile was still being polished and washed and that they will be 40 min. After waiting there for more than 1 hour I insisted that I want my vechile now. My vechile had new dents and scratches that were not there when handed in and it was confirmed with pictures taken prior to fixing. Was supposed to receive my vechile today at 3 pm. When I phoned the manager Bianca, she boasted how well my car looked and when I asked her about our agreement that my vechile was supposed to be at my workplace at 3 pm, she said that driver only left at 3 (definitely not as per our verbal agremeent) . Upon inspection of vechile, the job done was still pathetic and we also noticed new scratches on "brand new" bumper as well as on vechile itself. How do you spray the vechile with a brand new bumper on... Paint was scratched of on bumper (not even properly). Still had filthy marks all over the vechile which was supposed to be washed. I will DEFINITELY NOT RECOMMEND them to anyone!!! Insurance is busy dealing with this matter!