What a disgrace and the poorest service in my over 50 years of driving.

We came in to collect one of our cars – 16th November 2023. Was not completed. Told would take a week to 10 days to get the additional parts – will contact us as soon as they have the spares. During a very heated “discussion” of over an hour – Phindile from Renew-It guaranteed it will be done within 10 days – and that the vehicle is only needed for 1 hour to fit. Must also be pointed out at this time that the vehicle had a flat tyre at the time we collected – told to go over the road to get fixed – nothing to do with renew it! – then to take this to another level – Renew-It had lost the nut for the wheel lock nuts. Then told can’t do that month – then told can’t do that year – now told can be done – but require the car for a minimum of 3 days – WOW. Communication – Phindile in my opinion has no understanding of this word. And now the run a round continues with no end in sight – 2.5 months from the date that was given that the vehicle would be complete and ready to collect. I rated this as a one – clearly wrong – given no opportunity to give a zero that certainly is applicable. This could be extended by many pages worth of “no service” and distressing attitude and a person's word that means nothing. If they offered their “work” for free – I would still rather go elsewhere.