ND
Neil D

1 reviews | Active since Jan 2013

18 Dec 2023, 13:29

Went in for panel damage, came out unroadworthy

My car went in for back right wheel arch damage and came out not roadworthy

There's about 30 issues myself, Audi and the insurance assessor picked up after taking the car in for a normal side swipe damage.

When the car was initially delivered there was white powder all over the interior. There was clear, new damage on the front grill.

The next day I took delivery and they were late again, trying to polish out the new damage they caused. But they'll never be able to do that.

So after taking it in for the right rear and middle to be repaired and some very minor damage on the front left, here's the new issues before the report from Audi

PDC doesn't work. Front Grill damaged 360 degree parking cameras no longer align, so it's hard to know which to trust when parking Hooter is not working - why is this damaged? Wiper fluid is gone - why? New damage on the bonnet Rear and front spoilers not connected properly Rear spoiler has had damaged painted on, it's not supposed to be painted, also has scuffing on it. This wasn't damaged at all Paint work is very, very poor - Doesn't match, blotches all over Whistling on the right drivers door at highway speed Scapings on the window surrounds Dust was painted over, leading to fish-eyes Panel was not corrected properly. Painted thumb mark on the handle Broken clip on the front seat Missing connectors for the Bonnet sound and heat shield - why was this touched at all ? Sc****d paint from "repair" was left un-painted when you open the door

This is the state after the car was there from the 24th November to the 14th December. Their only comments were that they didn't have the car for 3 weeks, and focused their argument there. And then they said I was pedantic.

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Replies (3)
ND
Neil D's update18 Dec 2023, 14:31
Reviewer Update
It's not "My" expectations. Absa and Audi were not happy either. I've got a mountain of images and you people should be shut down. It's ridiculous that your team were not only rude but couldn't even clean the car for delivery let alone fix the damage and NOT damage anything else.

The car is at Audi for diagnostics for 2 days because they seem to have picked up more issues and need to get the car functioning properly again.

If you only do small, easy cars then you should NEVER have accepted this car.
ND
Neil D's update18 Dec 2023, 14:31
Reviewer Update
It's not "My" expectations. Absa and Audi were not happy either. I've got a mountain of images and you people should be shut down. It's ridiculous that your team were not only rude but couldn't even clean the car for delivery let alone fix the damage and NOT damage anything else.

The car is at Audi for diagnostics for 2 days because they seem to have picked up more issues and need to get the car functioning properly again.

If you only do small, easy cars then you should NEVER have accepted this car.
Renew-it Bedfordview
Renew-it Bedfordview's reply19 Mar 2024, 09:52
Official
Good Morning Neil 

Thank you for taking the time to review us on this platform. 

Firstly, our apologies for not living up to your service expectation. We treat the nature of every complaint as serious and will endeavor to resolve the matter appropriately. 

We have escalated this matter to the Renew-It Bedfordview team and they will be in contact with you.

Renew-It Team, Always@yourservice