VERY BAD SERVICE

My Name is Sello Bopape

The owner of the Car with REG : JV94WD GP

I hope you are doing well

I am writing this email to you being an unhappy customer regarding the Service Received from the Bedfordview branch as per below email sent on Wednesday

When I called I could not be assisted

I requested to speak to Phindile around 16:00 wanting to find out or report the matter occurred after i had picked up the car on Monday I was told that by Thando from Reception that Phindile will call me back I waited until 16:30 but I didn't receive the call, I then called back I was again told by Thando that Phindile will call me back , I requested to be transferred to her since is not returning my call I was transferred but there was not answer I then went back to Thando of which I requested Phindile's direct contact number ,Thando couldn't give me the direct numbers instead she told me that Phindile told her that I must bring back the car on Tuesday I asked why Phindile is not calling me back or not wanting to speak to me , there was not reason why from Thando I requested that I need to speak to someone who can assist , while requesting that I literally heard Phindile asking Thando who is it on the phone , Thando told her that its me , I told Thando that I could hear Phindile speaking on the background that's where Thando Told me that Phindile doesn't want to speak to me. I then asked Thando who else can assist me since Phindile doesn't want to speak to me she said she doesn't know I requested to speak to the manager but I was I was told the manager had already left , I asked Thando since you are the first point of contact please find someone else who can assist , Thando told me that she is busy trying get someone to assist but they are all refusing to speak to me I told Thando to please confirm that on recording that everyone is refusing to speak/assist me , Thando told me that no "one is available to assist since if knock off time and she also needs to go since its knock off time and her bus is leaving as well , she said i am sorry i have to put the phone down as I need to go since the bus is leaving" I told Thando that if I don't get help i will have to escalate this , she told me that it fine you can escalate as for me I need to leave then she dropped the call

I feel that I was not taken serious or the matter was not taken taken serious as a customer Phindile could have returned my call or at least taken my call and hear what is the exact issue and how she could done try to assist instead of telling Thando to tell me to bring the car on Tuesday, she didn't even try to find out if the car is drivable or not . Also with the Fact that Thando said that everyone is refusing to speak to me since it knock off time

What could have happened to me if this incident had happened while i was far away from Home ?

Also i am not happy with the fact that I had to face so much troubles/issue/faults after the car was brought in bear in mind that the car brought in without any technical issues expect the reverse sensor which was part of the accident

Please assist Urgently As this is very inconvenience having to spend the entire long weekend without being able to drive around

Regards Sello Bopape