JP
Jaques P

1 reviews | Active since Feb 2022

07 Apr 2022, 19:53

Very bad experience

<div>The worst service ever experienced. I was not updated on the status of my vehicle despite making numerous calls. The so called app was useless. Gives you a status and then when check in a different state. On collecting my vehicle, found parts n my boot, the jack in my bot, cap remover gone, orange peel on the paint, color mismatch, door handle not working and new damage. After complaining and returning the vehicle for what they claimed 4-5 days ending up 20 days, still major issues. Poor workmanship and of course no feedback. They then send expert, who acknowledges faults and that I will be contacted. More than a week later no calls. Send a poor review and email and 24 hours later, no call. Never allow your vehicle to be attended to by them. you are waiting to e disappointed. Worse part is Discovery Insure nominated them.</div>

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Replies (1)
Renew-it Bedfordview
Renew-it Bedfordview's reply08 Apr 2022, 08:31
Official
 Good day Jaques,

Thank you for taking the time to review us on this platform. 

Firstly, our apologies for not living up to your repair expectations.  We treat the nature of every complaint as serious and will endeavor to resolve the matter appropriately. 

We have escalated this matter to the Renew-It Bedfordview team and they will be in contact with you.

Renew-It Team, Always@yourservice