VB
Veronica B

1 reviews | Active since Jul 2013

03 Nov 2023, 13:50

Use someone else

If I could rate this lower I would. We have had three cars there currently, one with minor damage has been there for two months already (who knows why). Work wasn't even started on the one vehicle until we went to the branch to check on the progress - this was two weeks of it sitting there, to only be told no parts were available. The other two vehicles have had to be returned as there are glaring problems - one being that the side mirror cannot be used to see out of (which was replaced). There have been problems with paint matching (can't believe it, as I am able to go into the Honda site and find the paint code, Google suppliers and order the paint). Will never use another Renew-it again in my lifetime. Try find someone else as these guys spin stories about why nothing is ready on time and when it is ready it's riddled with problems

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Replies (1)
Renew-it Bedfordview
Renew-it Bedfordview's reply06 Nov 2023, 09:37
Official
Good day Veronica Burke
Thank you for taking the time to review us on this platform. 

Firstly, our apologies for not living up to your service expectation. We treat the nature of every complaint as serious and will endeavor to resolve the matter appropriately. 

We have escalated this matter to the Renew-It Bedfordview team and they will be in contact with you.

Renew-It Team, Always@yourservice