Unsatisfactory Quality of Work and Ethics

My overall experience with Renew-it Bedfordview has been an unpleasant experience.

On the 11/05/2023 I took my car to their workshop for a retention issue following unsatisfactory quality of work on my car. I was then offered a courtesy car by the service consultant, which I took as doing the same through my insurer would have been a lengthy process

I paid the R2500 deposit that was required of me and I was told it would be refundable when I bring the car back.

On the 08/06/2023 the car was delivered back to my home at around 18h00. The car drove well and I had no issue with it until the 17/06/2023 when I decided to wash the car myself at home and noticed that there were scratches on the front bumper and that my front bumper had not been fitted back properly.

I then immediately notified the consultant, who given that it was during the weekend, rep**** on Monday and said that she had photos that would stand as proof that the car didn’t leave the workshop in the condition I was claiming it to be in but, can try organise someone to come to my home to fit the bumper properly.

I asked for the photos and she said that their system was offline. That’s was on the 19/06/2023

Today is the 28/06/2023, I’ve been on a back and forth with her regarding that and my refund and I am yet to received anything from her and/or Renew-it. My car still has scratches and my front bumper is still not fitted properly

This is my second review about Renew-it Bedfordview. The first one was removed on the basis that I didn’t have proof of what I was claiming. So this time I have the WhatsApp screenshots - Hello Peter, please share email address so that I can forward them to you BEFORE you remove this one