Unhappy Customer

Insurance took my car to Renew it Bedfordview for repairs on my bumper, the whole process took one month. Finally the Vehicle was ready for collection four weeks later. When collecting the Vehicle, myself and the Customer Service lady noticed two things, firstly, Front motion sensors were not working, secondly the paint job on the front bumper was not up to standard.

We both concluded that the car will be booked in first week of October. I then took the vehicle and paid the excess. I got a follow-up phone call from a lady by the name of Happy Moloi confirming the booking. I confirmed a booking with Happy provided that I receive a vehicle I can use to and from work for the duration on the repairs. The vehicle has still not been repaired or collect, Renew-It has not contacted me in at all.

This is not the first time I am having difficulties with Renew-it, It took Renew-it Edenvale four months to repair an aircon that was disconnected during the repair process. I had to drive numerous times from Randburg just to be told that I should come another day.

New Issue on the Car: the Paint Job from the previous job is pilling of the hood.

I have not had a pleasant experience with Renew-It, the customer service is really awful. I called in today, got redirect 5 times, my issue still not heard, the lady promised to call me back, still waiting.