Unfair Management treatment ( horrible service)

This is the worst experience I’ve ever had and if I could reverse the day my car landed in that place I would , ill rather have my car stuck in my garage than let it be fixed by them , my car was there for a full month insurance paid out got my car back within 2 weeks my car doesn’t start got stuck on the freeway had to be towed back to them and now it’s been 3 weeks after the initial 4 weeks and no communication is given you have to call and request them the director DUncan sounded like a nice guy who understood my frustration and promised to provide a courtesy car while the car is being fixed he turns out to be the worst director 2 weeks now his saying the same thing and now he doesn’t pick up my calls he just reads my whatsup messages without replying and apparently I cannot report him to anyone as he is the one running the business according to their reception .

If I could I would go take back my car and find another penelbeaters and get the insurance to pay someone else because clearly I can only get my car back when it suits them.

Totally unfair treatment , I’m just not being taken seriously or is it because my car is kia and not a Mercedes and doesn’t get first class treatment.

Regards Disappointed customer ***