UNACCEPTABLE

I have been calling *** but with no luck of my call being answered. The only time my call was answered it was on the 09 Dec 2021 and I left a message for Phindi but still waiting for her to call me. We are all aware of the pandemic and not sure if I am allowed to go to the branch to check up on my car. The car hired by the insurance i was supposed to return it today but asked for a week extension and not even sure if my car will be ready by then. Even if its not Phindi can anyone call me as soon as possible. I can prove that this morning I was listening to your answering machine for 9 min and this is unacceptable.