Truly appalling communication

I would like the Renew-It Bedfordview Management Team to request a report based on all telephone conversations regarding a Nissan Xtrail from 21 January 2021 as it states "all calls are recorded for quality purposes" and advise if this is the level of professional customer service that Renew-It Bedfordview aspires to. This should also then reflect the amount of times I phoned in to obtain the status of my vehicle, and advised Renew-It of the conflicting info and this automated response received on 10th Feb at 07h36 AM - "The estimated delivery date has been change to 2021/02/16 with the following reason: Other". Also considering that the bumper was already fitted on 3rd Feb. Especially after the call today, where I was advised that it cannot be seen what my issue is as the "system" reflects I have been communicated with (which does not consider what was communicated with me via telephone), and that I will receive my vehicle by tomorrow afternoon.

Truly appalling communication.