BM
Bongo M
1 reviews | Active since May 2011
14 Jan 2021, 10:04
Threatened to be thrown out
I dropped off my car beginning of December 2020 and was told by Wendileen that I would receive it back by on 18 December 2020 before they close for December holidays. On the 18th of December when I went to inquire about my vehicle and obviously upset because I was not going to have my vehicle back on the day that it was promised and worse over the holidays, I was threatened to be thrown out by Wendileen's manager, "throw you out of my building" as she put it. on the 2nd of January it was 30 days since I had left my car with Renew-it, so my insurance could no longer pay for my rental. I had to pay out of my own pocket for an extra week for my car rental as a result disgusted by the service and treatment.
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Replies (1)Renew-it Bedfordview's replyOfficial
14 Jan 2021, 10:44Good day Bongo Mazwana
Thank you for taking the time to review us on this platform.
Firstly, our apologies for not living up to your repair expectations.
We treat the nature of every complaint as serious and will endeavor to resolve the matter appropriately.
We have addressed this issue with the management at Renew-IT Bedfordview and they will be responding directly with you to find an immediate resolution.
The Renew-IT Team, always@yourservice.
Thank you for taking the time to review us on this platform.
Firstly, our apologies for not living up to your repair expectations.
We treat the nature of every complaint as serious and will endeavor to resolve the matter appropriately.
We have addressed this issue with the management at Renew-IT Bedfordview and they will be responding directly with you to find an immediate resolution.
The Renew-IT Team, always@yourservice.
Renew-it Bedfordview's reply14 Jan 2021, 10:44
Official
Good day Bongo Mazwana
Thank you for taking the time to review us on this platform.
Firstly, our apologies for not living up to your repair expectations.
We treat the nature of every complaint as serious and will endeavor to resolve the matter appropriately.
We have addressed this issue with the management at Renew-IT Bedfordview and they will be responding directly with you to find an immediate resolution.
The Renew-IT Team, always@yourservice.
Thank you for taking the time to review us on this platform.
Firstly, our apologies for not living up to your repair expectations.
We treat the nature of every complaint as serious and will endeavor to resolve the matter appropriately.
We have addressed this issue with the management at Renew-IT Bedfordview and they will be responding directly with you to find an immediate resolution.
The Renew-IT Team, always@yourservice.
