DG
Dayalan G
1 reviews | Active since Mar 2012
17 Mar 2020, 15:59
The worst customer experience
The worst customer experience. My vehicle has been with them for a rear bumper replacement. It was scheduled to take 5-10 days has been in for 4 weeks now and they have only started paintwork. Service advisers do not follow up. No one can tel me the cause of the delay or completion date. Management does not respond. I now contacted my insurance company to intervene as I feel I am held hostage to this repairer.
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Replies (2)
Renew-it Bedfordview's replyOfficial
18 Mar 2020, 13:40Good day
Thank you for your feedback.
We wish to apologize for the poor service that you have experienced. Kindly provide us with your vehicle registration number so we be escalate the issue to the Service Manager for a resolution.
Should you have any further queries, please contact our dedicated help desk on *** *** ***
Renew-it Bedfordview's reply18 Mar 2020, 13:40
Official
Good day
Thank you for your feedback.
We wish to apologize for the poor service that you have experienced. Kindly provide us with your vehicle registration number so we be escalate the issue to the Service Manager for a resolution.
Should you have any further queries, please contact our dedicated help desk on *** *** ***
Renew-it Bedfordview's replyOfficial
18 Mar 2020, 14:15Good day
Thank you for the registration number, the Operational Manager will give you a call shortly.
Thank you for the registration number, the Operational Manager will give you a call shortly.
Renew-it Bedfordview's reply18 Mar 2020, 14:15
Official
Good day
Thank you for the registration number, the Operational Manager will give you a call shortly.
Thank you for the registration number, the Operational Manager will give you a call shortly.