The experience started well until I followed up to hear that the agent that was assigned had resigned

The experience started well until I followed up to hear that the agent that was assigned had resigned. This explained the lack of updates but I still feel someone could have contacted me just to make me aware. I was able to be connected with Prisca, she has been filling me in and I am satisfied with the service offered. I have her number, that gives me comfort in that I can connect with her should I encounter challenges.