Terrible Service and even worse workmanship.

I used to be with MiWay and after someone jumped a Red Robot and hit my BMW, I had to claim and they sent my vehicle to Renew-IT Bedfordview.

At first the place looked good and they said once the claim was approved, they would have the vehicle repaired in 15 Working Days.

Unfortunately It was only after this that I spoke to a lot of people and they all said Renew-it Bedford are useless. Even the insurance company's are telling me to stay away from Renew-IT totally.

They took roughly 40 to 45 working days to repair my vehicle after saying it would only take 15 working days. They were unwilling to provide a courtesy vehicle at all despite the delay being their fault.

They never once updated me. I had to phone in and leave messages to try find out what was happening with my vehicle. Eventually I had to walk in there and make such a scene that the manager finally got involved. Unfortunately this didn't help much despite them telling me they were prioritising my vehicle.

Eventually the vehicle was ready to be collected and when I arrive there. They hand me my key back which now has a gash right through the key. The key was perfect when I handed it over. So they had to then replace the key as well.

How little do you have to care and how useless do you have to be to not even look after a customers car key?

Then the car. Oh boy! There was overspray all over the vehicle. The front was where damage was but inside the passengers door there was overspray. Overspray in the engine bay. Front Bonnet no longer lined up and had a bulge in the front middle. Front bumper had such thin layers of paint that you could see the undercoat on the corners. The headlight had new internals which were a 3rd of the brightness and didn't even match the colour of the old headlight and therefore you could see from a mile away that the vehicle had been in an accident. Repair was around R80 000 and that's the best they could do.

Delay after delay and then they couldn't even get the paint work right. There were blobs of hard paint formed on the underside of the bonnet. It was disgusting how badly the car was repaired.

MiWay were no help in the situation either and I canceled with them as well. I will never do business with either MiWay or Renew-IT ever again.