RM
Reginald M

1 reviews | Active since Jun 2019

21 Jun 2019, 14:34

Super unhappy

I was told to collect my car this morning which the delivery date was the 19th June 2019 which I did not mind the delay but when I got there to collect my car this morning, the car was not ready. The badge was not installed yet, the guys were still putting the bumper together, the paintwork was horrible on the bumper and on the left side door. It looked like the car was polished while the paint was wet. Like really, Firstly I was told to bring the car in just to find out that they only started working on the car a week and a half later. All of this is super discouraging. I do not even feel like I want my car anymore. Its been 4 weeks now without a car and the guy who seems to be the floor manager acts like its okay and he wanted me to take a car all unfinished, I do not accept mediocre work. I hope other customers will have a good look at their car before taking them home because I have seen other cars in the workshop that had similar issues. So here we go again. No car again to go to work for another few more days.

0
Replies (3)
Renew-it Bedfordview
Renew-it Bedfordview's reply21 Jun 2019, 14:56
Official
 Good Day

Thank you for your feedback.

We wish to apologize for the poor service that you have experienced. We have escalated the issue to the Service Manager for resolution.

Should you have any further queries, please contact our dedicated help desk on 0861 FOR YOU (367 968). 
RM
Reginald M's update21 Jun 2019, 15:17
Reviewer Update
I am really angry currently and I do not think to talk to your service manager would even help because everyone there acts like its okay not to have transport to go to work with and no one even bothered to help, so what good will it make if I talk to the service manager. It will not help deliver my car today. I stayed as calm and cool as I could to avoid causing a scene and ****ing off people there.
RM
Reginald M's update02 Jul 2019, 13:09
Reviewer Update
Well done to the awesome Team that helped sort my car out after a few potholes there and then. The best manager I have ever communicated with.